Audit and complaint management are now more important than ever, everything has to be faster and at lower costs. Every organization with certificates like ISO 9001, ISO 14001, or OHSAS 18001 is obligated to carry out an annual external audit. If your conduct of business is not charted clearly, this can lead to a lot of frustration, or worse: non-conformity.
Systematically connecting your organization
With Comm’ant you can easily make an inventory and determine your organizational processes. Subsequently you can connect the processes to the policy standards and demands, like laws and regulations, or ISO paragraphs. This ensures that you can show the auditor where all the demands for a certification are located. Furthermore, with the system you can support internal audits by identifying potential issues, decreasing complaints, and improving quality.
Reporting and registrations
Detected deviations and complaints during production, inspections and audits are registered with the aid of a practical and flexible reporting and registration system. You initiate actions and monitor the progress to avoid any loose ends. Employees receive automatic reminders and instantly see their outstanding action points and report about the progress through the system.
You can request transcripts and reports at any given moment, so that management can support and govern the organization with up to date information. With Comm’ant, your Audit and Complaint management becomes well organized and complete!
The Comm’ant editions ‘Quality Manager‘ and ‘Business Manager‘ are perfectly suited for designing and taking care of complaint registration and accompanying reports. Request an online demo and experience it for yourself!